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Do No Harm

Do no harm. It’s a simple principle often repeated by medical and non-medical personnel alike. I remember one occasion when a friend asked me, “why do no harm?” He asked why the axiom was a statement phrased in the negative rather than in the positive. Why is the phrase not something more positive like, “Do good?”

During the first 3 weeks of the Internal Medicine rotation I had the opportunity to take part in the care of one Mr. S. He was a 65 year-old smoker who was admitted for a COPD exacerbation. By the time we, the medicine team, had seen the patient, the ED doctors had already seen Mr. S. In the ED, he had received breathing treatments and antibiotics; he also had a chest x-ray performed. The ED Physician’s note, though, had a short comment regarding his negative chest x-ray. It noted that the x-ray was suboptimal and this was probably due to the patient being dehydrated at the time.

The team read the note and put an order for Mr. S to have a repeat chest x-ray the following morning after he had the chance to be rehydrated. No one suspected how much this one order would change the course of Mr. S’s hospitalization. The next morning’s x-ray revealed a new suspicious mass. The reading from the follow-up CT scan reported a new 1.5 cm speculated lesion and an enlarging 2 cm lesion.

After a biopsy that would later reveal that Mr. S had lung cancer, he developed a pneumothorax for which a pigtail chest tube was placed. Somehow the tube ended up out of place – at least that is how the thinking goes. Mr. S subsequently developed massive subcutaneous emphysema. On physical exam, crepitus could be felt from his temples to his ankles. When his airways became compromised, he was transferred to the CCU for intubation and sedation.

Prior to the transfer to the CCU, there was about an hour’s worth of time in which Mr. S slowly ballooned up to the point where breathing was difficult. As a student, one often feels helpless. That feeling is compounded when the rest of the team is also unsure of what to do. In this case, everyone was unsure of how to stop the expanding emphysema. After the transfer, he was no longer under our care so I stopped knowing the details of what happened next. But I heard that Mr. S remained intubated and sedated for days as his body was allowed to reabsorb the air. I stopped hearing updates about him, but I kept thinking about it. The events that led to his emphysema and subsequent intubation and sedation were iatrogenic. It was our fault. We did not notice a misplaced pigtail chest tube until it was too late. Had we failed in doing “no harm?” I don’t know. But we certainly would have failed if the goal was to “do good.”

Perhaps it is all semantics, but I began to think that doing “no harm” is a much more attainable goal than to “do good.” Because doing “no harm” is a more passive approach. And there are times when we just don’t have a “good” option to do. We can merely attempt to do things that won’t make a patient worse while we allow the human body to heal itself. Which is exactly what it felt like we were doing for Mr. S. I kept asking anyone who would hear, “why can’t we do something?” It is a tough thought to accept for people who enter medicine with the intention of doing something. But maybe this slight difference in semantics will help those of us who are in medicine keep our sanity, to feel like we accomplished something – or at least that we are not failures at such a lofty goal as “doing good.”

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Angry Patients

“Oh, you guys get to go home, huh,” the man in the black t-shirt sad with a grin.

I heard my classmate laugh as the four of us continued walking through the waiting room towards the exit. We had just concluded a one-hour lecture and it was time to go home for the weekend. But in order to get from the conference room to the parking lot, we had to go through a waiting room half-full with people had been waiting for who-knows-how-long.

“How can you just leave when there are people waiting here?!” A second patient yelled out sarcastically. At least I thought she was saying this in fun. In response I smiled at her.

But after I rounded the corner, I whispered to my classmate, “I think she was serious.”

So far, I have been fortunate enough to avoid personal encounters with angry patients. I have watched as attendings talked to frustrated and angry patients. I have heard stories of patients telling other students that they don’t like them or other stories of angry patients yelling at medical students. But I have never had the misfortune of experiencing this first-hand.

I fear, though, that it is inevitable. Anyone who deals with patients will eventually have to deal with angry patients. I just hope that when the time comes, I will be able to handle it well.

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Whoops, It Was A Good Day

Today was the first day of my 3 weeks of outpatient internal medicine. Some people refer to it as Ambulatory Medicine. Maybe that’s because the patients, for the most part, walk in.

I was putting on my shoes on the way to the 7:30 AM orientation session when I noticed a text message on my phone. It was from a classmate. It read, “Where are you?”

It was 7:15. Plenty of time for me to get to the hospital for the orientation. But with the text, I realized my mea culpa. It was a 7:00 AM orientation.

But what can you do? Whoops. So I strolled in to the conference room 30 minutes late and took a seat.

And that was my entrance into Ambulatory Medicine. It was a fitting start to the day. Because for the rest of the day I felt a little bit lost. Ok, fine. I felt a whole lot lost. Whether it was what to do with the patient after I had finished up with them, or where to send them when my attending wanted a STAT X-ray, I was totally in the dark.

A number of times I walked to the friendliest looking nurse and asked what I was supposed to do. What do I do with this chart? This patient is ready to go, do I just send them outside?

I saw a total of three patients today. None of them were terribly complicated patients. Their problems were manageable. But the situation was uncomfortable — for me.

But when it was all said and done, it was nice to have seen the patients. The population at a VA is a unique one. I remember one elderly patient who was in the US Army Airborne back in his day. Served 3 tours of active duty. He also showed me pieces of shrapnel under his skin that were still just coming up to the surface some 30 years after his injuries.

Crazy day. A day that started with a “whoops” and was filled with almost a constant sense of being lost. But it was a good day.

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Jumping Out Of Bed

I remember one occasion when I was sitting in on a patient visit. I was there just as an observer. The attending was giving his elderly patient instructions about a new medication he was about to receive. The conversation went something like this:

Doctor: Make sure you don’t jump out of bed. Go slow; take your time. Sit up, get your bearings, and then stand.

Patient: Don’t worry. I haven’t jumped out of bed since I was in my 20s. And that was because her husband came home!

 
I don’t know if he was being serious or if it was only a joke. But I liked that patient.

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What’s your name? What’s your number?

Even as a medical student, one meets and interacts with enough patients that it is difficult to keep the details of their lives straight. But if there are two things that you should remember about each patient before seeing them, it is their name and their number. And by number, I don’t mean their digits.

Most patients are pretty reasonable about understanding that people in the hospital or clinic deal with so many patients that they don’t care if you forget the name of their dog or their third cousin’s limping poodle. They do, though, at least hope that you can remember their name when you walk into their room. After all, when entering a room, one often does have access to the patient’s chart. So putting in the little effort it takes to get the name correct is something everyone appreciates — even the little ones.

I remember one time when I was on my Pediatrics rotation. I was on the In-Patient portion of the rotation, which means I was seeing patients who were admitted to the hospital and were staying there for their treatment. As is the custom of many a medical student, my white coat pockets were filled with papers. One of them had the name and room number of the patient I was going in to see.

I glanced at the name and room number and started off to see the patient. I’ll call him Joey. Joey had been in the hospital for about half a week and I had seen him every morning at around 7 AM. This day, however, I was in a hurry. I needed to see him and do a quick check and then get over to a morning meeting. My mind was racing about the things I needed to do after my visit.

“Hey Chris,” I said as I walked in. Joey looked at me silently. There was no correction. Perhaps he didn’t have time to correct me. I quickly corrected myself and said “Joey.” But the damage had been done.

He wasn’t as happy as usual during my visit that morning. This was probably due to the fact that he was medically worse that day than the day before. But I can’t help but think that the fact that someone totally forgot his name played some part in him not even smiling during that visit.

I felt bad about my mistake. I don’t do much as a medical student. The most I could have done was to get my patient’s name right. All I needed to do was to look at my sheet as I was walking in the room. It probably won’t be the last time I slip up like this and say the wrong name. But now, because of Joey, I pause before entering a room to make sure I read the name correctly.

The second fact about a person that I think one should remember is their age. A 53 year old woman might be happy when you say that she is 43, but it does her no good for you to treat her as a 43 year old. The screening and prevention that a 53 year old needs is different than the screening and prevention a 43 year old would need. Knowing someone’s age is not just a nice thing to do, it helps in their care.

There was one time when I was doing a complete physical for a young man. As I got to his social history I asked him about his smoking, alcohol and drug use. He denied all three. Never smoked. Never did drugs. When I asked about alcohol he said no at first. But then admitted to having some alcohol a couple months ago. And it was at home, he added.

I was really confused. It seemed like there was some guilt in this admission. Most people I asked freely admitted to drinking multiple drinks on the weekend. I wondered if there was some sort of problem. After all, guilt about alcohol use is one of the things used to screen for alcohol abuse. I considered pressing the issue further to investigate the possibility.

Then I realized the guy was under 21 — the legal drinking age. He was slow to admit one drink a couple months ago because he shouldn’t have any legal means of obtaining alcohol in California. If I had remembered his age, I would have known that the guilt I perceived was not because he was having an alcohol abuse problem, but because he had just admitted to being a minor who had one drink. At home. A few months ago.

So the next time you enter a room, just sing to yourself, “What’s your name? What’s your number?” And it’ll all be easy from there — hopefully.

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The Humanity of Medicine

The following is a post I wrote for Medscape. It was published on their The Differential blog on January 30, 2009.

*****

I received an email this week regarding an essay contest. The first place winner would receive $1000 and the top three essays would be published in the AAMC’s Academic Medicine. (This is the Gold Foundation’s 2009 Humanism in Medicine Essay Contest.) This year’s essay is to be a reflection on the following quote by Anatole Broyard:

To most physicians, my illness is a routine incident in their rounds, while for me it’s the crisis of my life. I would feel better if I had a doctor who at least perceived this incongruity.

 

As I read that quote in the email I paused. I thought it simple, yet profound. And although I deleted the email, thinking my chances of winning an essay contest too slim to bother with, I quickly copied the quote and added it to my growing collection (a 41-page Word document consisting of just over 14,000 words).

The idea behind this quote is simple, really. It challenges those of us in (and going into) the medical field to remember what it feels like to be on the other end of the stethoscope — to remember that there is a person and not just a pathogen infecting a host. I remember a course in my freshman year called Understanding Your Patient. The course was not that hard. We talked about teaming with our patients. We talked about how to bring up tough subjects. We tried to learn how to step into their world.

Later in the sophomore year I took another course called Art of Integrative Care. This class challenged us to go deeper into the lives of our patients. The entire quarter was spent investigating and discussing how to practice Whole Person Care by addressing the spiritual health of a patient while we cared for their physical well-being. One assignment for this class sent us into the hospital to interview a patient. We weren’t there to investigate their physical ailment. We were there to get to know the patient, how they were coping with illness, where they found strength, and how (if at all) the illness had affected their belief system. How much more personal can a healthcare provider get than when talking to a patient about their fears and insecurities, their beliefs and doubts, about why bad things happen, and their hopes and their dreams?

What struck me is that this course just ended one month ago, yet the ideas I heard have somehow slipped away from the surface. I attended clinic today at a Pediatrics office. Thinking back, I remember times when I didn’t even bother to consider what the patient was feeling. I walked into the room following the attending, smiled and said hello as I was introduced as the medical student, and listened intently to the patient (or the patient’s mother) as the symptoms and complaints were recalled. My mind raced to form a differential in case I would be asked a question regarding the patient. In that frenzy it became all about the disease. I was desperately intent on meeting and beating the microbe.

But there were also times when the attending walked out of the room to go get something. During one of those times I found myself looking across the room into the eyes of a young patient and her mother. Maybe it was just to avoid an awkward silence. Maybe I didn’t want them to think me totally inept or socially retarded. Or maybe it was that a part of me wanted to connect with the people on the “other side.” Regardless of the reason I, the self-proclaimed king of introverts, spoke up. I engaged the little patient. We talked. She laughed. Her mother smiled. She told me that her mother had lots of sisters but she only liked one. She giggled. Her mother laughed. I chuckled.

We all left the room knowing what the diagnosis was and what the treatment would be. More importantly, I left the room knowing that I had met the patient and not just the disease.

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How’re You Doing Today?

Me: How’re you doing today?
Patient: Oh, can’t complain.
Me: That’s good.
Patient: No one listens to me!
Me: Oh… well that’s not good.

I love patients with a sense of humor. Well, I hope my patient was just joking…